Our Policies

HALF-PRICE HAIRCUT…..  A Thank You from Pin Ups

Introduce a New Guest with our Send-a-Friend Offer.  That’s 50% discount for them and as an existing guest, you too will receive 50% discount at your next appointment.  Vouchers must be presented at the time of the appointment.

 

CANCELLATION & NO-SHOW POLICY

Late Cancellations & No-Shows are torturous for small businesses such as ours.  Life can sometimes throw up the unexpected - let’s help each other!

When It’s Us….. If, due to extreme circumstances, we unavoidably have to cancel your appointment within 48 hours of the booking our policy is to offer you an alternative appointment within 48 hours of your booked appointment.  This may be with an alternative stylist.  If it is not possible for us to offer you an alternative appointment with any of our stylists, within the 48 hour time frame we will provide your re-scheduled booking (for the same service) at 50% discount.  We believe this policy to be fair to both parties. 
NB  No discount will be offered where the cancellation is not by fault of the Salon, ie Acts of God, extreme weather conditions, Covid-19, epidemics etc.   

When It’s You…..  Likewise, we understand that sometimes you may have to cancel an appointment.  If you provide at least 48 hours notice of cancellation by phone or using our online booking system, we will waiver the cost of your appointment.  Less than 48 hours notice will result in us implementing a cancellation fee of 50% of the cost of your service or treatment and No-Shows will be charged at 100% of the cost of their booked appointment. 

NB  Do not use messaging, texting, emails or social media to cancel appointments 

Pin Ups do not hold Client bank details on file.  By booking with Pin Ups you are agreeing to our terms & conditions.   Missed appointments must be paid for over the phone or in-person prior to any further appointments being made.

 

APPOINTMENT CONFIRMATIONS

We’re trying to help ….. Out of courtesy, we will make at least 2 attempts to email/text you with a reminder close to your scheduled appointment.  However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times and therefore avoid late arrivals, missed appointments and cancellation fees.

 

DEPOSITS 

Pin Ups require a deposit at the time of booking if you…..

* Missed your last appointment with us

* Are booking online

* Are booking for an appointment lasting more than three hours - (Brazillian Blow Outs/Extensions etc…)

Deposits are deducted from your final balance on completion of your appointment.

Deposits are refundable in line with our cancellation policy.

 

VOUCHERS & COUPONS

  • * Vouchers or Coupons Offers must be redeemed at time of payment.  Original Hard Copies only are valid.
  • * Only one Offer may be used per transaction.
  • * All Vouchers or Coupon Offers expire 6 months from the date of issue unless otherwise stated.
  • * No Voucher or Coupon Offers are redeemable for cash either in part or full.